Unique Data Solutions: Lumbergear Support and Maintenance Plans

Unique Data Solutions is an information systems solution provider. We offer customized products businesses regardless of industry. Our flapship product branded Lumbergear is a comprehensive proven and tested lumber software for the lumber industry.

Support

Support and Maintenance Plans

Support Plans

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Available Lumbergear Plans

Unique Data Solutions offers comprehensive and useful plans for your lumber operations. The benefit of our support and maintenance plans are that they safeguard and protect your investment in Lumbergear, allowing you to fully enjoy the diverse and unique features that Lumbergear has to offer. Our support and maintenance plans are flexible and provide you the convenience of choosing the right plan for your lumber operations. Continued support makes it possible for your business to continue to receive the attention and help it needs.

Platinum Support Plan

· Direct access to Senior Product Support Engineers.

· Annual support plan with unlimited support incidents.

· Access to Customer Resource Center.

· Free internet training (as scheduled).

· Emergency after hours support -24 hours a day,7 days a week.

· Training Discount.

· Access to Online forum.

· Technical support during normal business hours. Support via Phone, Fax, E-mail and Internet.

· 50 hours of support. Guaranteed 1 business day turnaround.

Gold Support Plan

· Direct access to Senior Product Support Engineers

· Annual support plan with unlimited support incidents.

· Access to Customer Resource Center.

· Free internet training (as scheduled).

· Training Discount.

· Access to Online forum.

· Technical support during normal business hours. Support via Phone, Fax, E-mail and Internet.

· 50 hours of support. Guaranteed 1 business day turnaround.

Silver Support Plan

· Annual support plan with unlimited support incidents.

· Access to Customer Resource Center.

· Free internet training (as scheduled).

· Access to Online forum.

· Technical support during normal business hours. Support via Phone, E-mail and Internet.

· 50 hours of support. Guaranteed 1 business day turnaround.

Note: Any unused hours are added to your new plan at the end of the year. If no new plan is signed, the extra hours are forfeited

Premium Maintenance Plan

· Timely updates to your current product version when released.

· Includes 4-6 annual updates, including training, implementation, and documentation.

Remote Database Administration (DBA) Maintenance Plan

· This is ideal for companies that need SQL Server database administration but cannot justify the high cost of a fulltime SQL Server database administrator. This plan provides a cost effective alternative to hiring a full time SQL Server database administrator.

· Our database personnel periodically monitor and maintain your corporate databases remotely over a secured connection to ensure that you are up and running 24/7. In emergency situations, our database personnel can login remotely to diagnose the problem.

· On-line real-time connectivity for your database.

· Timely updates to your current product version when released.

· Includes annual updates, including implementation and documentation.

· Includes 50 hours of support/labor regarding custom development, customization, and remote database support. This also includes email support.

Onsite Maintenance Plan

· On-site consultation to support your project.

· Includes 50 hours of support/labor regarding custom development, customization.

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